In order to ensure the safety of all who ride the shuttles, the following policies are provided:
Passengers must have proper identification to board any MASCO shuttle. Please have ID ready for inspection upon boarding.
In addition, the Chestnut Hill Shuttle requires a parking sticker issues specifically for the Chestnut Hill Shuttle. Also, the M2 requires either a Harvard ID, or a prepurchased M2 Ticket. Please see the M2 Route page for more information.
Service animals are allowed on MASCO vehicles at all times.
Children in open strollers are welcome on MASCO Shuttles, however we encourage parents to be considerate of other passengers and adhere to these rules when traveling with a stroller.
Keep strollers clear of aisles and doorways aboard shuttles.
Seniors and customers with disabilities have priority use of the Priority Seating area aboard MASCO shuttles. If these seats are not in use, open strollers may be parked in this area. This will help you to avoid blocking the aisle. Please yield this space if a customer with disabilities, a senior, or a person using a mobility device wishes to board. It is the responsibility of passengers to ensure that their strollers do not interfere with the safety or comfort of other passengers. They must also ensure they are in care and control of their stroller at all times. If a stroller is too large to fit safely out of the aisle way, or if a passenger has too many items hanging from the stroller, they may not be allowed to board the bus. Passengers traveling with a stroller must be able to board and disembark without assistance from the bus driver.
IMPORTANT: Shuttle operators may use their discretion and have final authority on whether baby strollers can board buses or whether baby strollers need to be folded.
Specimens and samples are not permitted on the shuttles. Staff transporting them should receive direction from their institution regarding the safe transportation of these types of materials.
The following are NOT permitted:
Cell phone use should be kept to a minimum.
Above all else, please demonstrate common courtesy and respect for those around you, and allow all members of the MASCO community to get the most out of this shuttle service.
Finally, drivers have the final say on all matters related to the operation of the MASCO shuttles.