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Customer Survey Response
Wentworth
Lot
This graph represents the Wentworth Lots results of the2008
Customer Service Survey.
Friendly Staff:
Our goal is to provide the best possible customer service.
Thank you for your kind comments about the drivers and the
parking staff.
Why are the
parking spaces so narrow?
The parking spaces in the Wentworth Lots are
narrower than you may be accustomed to, but not atypical for a
facility that is located in such a dense development area.
While this can make parking your car more challenging, it does
allow us to make more spaces available to our employees.
Widening each space just six inches would reduce the number of
available spaces significantly. The current spacing format
represents our best attempt to balance convenience and
efficiency.
Improper
signage:
Our service provider has been charged with the task of ensuring
that all of our buses have proper signs. Apart from this, we
have increased our level of street supervision in order to spot
incorrectly signed vehicles.
Construction Workers and free loaders are taking
all the seats / Check IDs:
MASCO member institutions want to do all that they can to reduce
congestion in the LMA, and this includes allowing employees to
use the shuttle system even if they are not parking at
Wentworth. Checking IDs would slow down boarding, causing
additional delays in our service. Effective July 1, 2008, MASCO
will provide more trips during the 6AM hour to alleviate the
overcrowding, and we will continue to monitor capacity to add
additional service as warranted.
Fix the Wentworth driveway:
We are working with the City and Wentworth Institute of
Technology to get the concrete portion of the lot repaired.
Some drivers talk on the cell phone while
driving:
Any driver who is caught talking on the cell phone while driving
will be suspended for three days. Please contact us at (617)
632-2800 to report this violation by giving us the route, time,
driver name/description and bus number (if possible).
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