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Customer Survey Response
ServiCenter
Garage
This graph represents the ServiCenter Garage results of
the2008 Customer Service Survey.
Stairwell Cleanliness:
We have become more conscious of the conditions in the stairwell
during the day and have added patrols to clear any trash. Thank
you for your feedback.
Improved Signage
/ Confused Visitors:
The ServiCenter garage has a lot of first-time patrons, who tend
to take more time adjusting to their unfamiliar surroundings.
We will also look for ways to improve signage at this location.
Right exit lane
for transients:
In response to your requests, we have changed our
operations so that the right exit lane is always available for
daily parkers (sometimes both lanes). This makes it easier for
monthly parkers to exit in the left lane.
Expedite Exit
For Card Holder:
We are aware of the fact that the high volume of daily parkers
at this facility sometimes causes additional delays for monthly
cardholders. We will continue to maximize staffing and
exit-lane configuration to minimize these delays.
Why are
the parking spaces so narrow?
The parking spaces in this garage are narrower
than you may be accustomed to, but not atypical for a facility
that is located in such a dense development area. While this
can make parking your car more challenging, it does allow us to
make more spaces available to employees, patients, and
visitors. Widening each space just six inches would reduce the
number of available spaces significantly. The current spacing
format represents our best attempt to balance convenience and
efficiency.
Why is parking
so expensive?
The cost of parking on-site in the LMA is set at market rates by
the institutions in an effort to encourage employees to use
transit options (if available) or park off-site so that there
will be ample room for patient and visitor parking. The
off-site rates charged to institutions are based on the cost of
providing parking and shuttle services. Even at the rates
charged, the institutions and MASCO end up subsidizing the cost
to some extent. Daytime rates are set to encourage short-term
use by patients and visitors. Please call MASCO’s CommuteWorks
at 617-632-2796 if you would like more information about
commuting options. |
