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Customer Survey Response
Lansdowne
Lot/Shuttle
This graph represents the Lansdowne Garage results of the2008
Customer Service Survey.
There is a
Lack of Security, Cleanliness and Maintenance:
We
are aware of these issues, and are working with the owner of the
facility and his parking vendor (Pilgrim Parking) to address
these concerns
Rude drivers:
Each driver should always act in a courteous manner. Please
report any cases of rude behavior to our customer service
representative at 617-632-2800 so that we can have the
information (route, date, time, bus number) we need to research
the complaint and take disciplinary action as warranted. MASCO
is also working with our provider to implement eight additional
hours per year of customer service training for our drivers. In
addition, we reward and encourage good drivers through our
Driver Appreciation Program.
Poor driving:
Poor driving is of particular concern and is aggressively
addressed. Any concerns or observations you have in this regard
should be immediately reported to us by calling 617/632-2800
with the route, location, date, time, name/description of the
driver, and bus number (if possible) so that we have the
information we need to take corrective action.
Improper
signage:
Our service provider has been charged with the task of ensuring
that all of our buses have proper signs. Apart from this, we
have increased our level of street supervision in order to spot
incorrectly signed vehicles.
Cars are left
unlocked:
Leaving a vehicle unlocked is not acceptable, and in the
instances where this has been done, the attendant has been
disciplined. We will continue to address this issue through
improved training and supervision.
Attendants at
Fenway aren’t cooperative during Red Sox games:
We understand the inconvenience that parkers in the Fenway
facilities experience during baseball games. In exchange for
favorable daytime parking lease arrangements, our agreements
with the various property owners carry certain obligations
regarding baseball parking. Unfortunately, this sometimes means
that parkers may be directed to specific areas of a facility, or
may need to valet park their vehicles on game days. We also
encourage parkers to move their vehicles before 6 PM, if
possible.
Line
Painting:
The
parking operator, Pilgrim Parking, handles the line painting at
Lansdowne Garage. This issue has been brought to their
attention. They are waiting for approval from the property
owner to re-stripe the garage.
Garage Closes too Early:
The Lansdowne Garage hours of operations are from 5:15 AM until
10:00 PM, Monday through Friday. We are aware that the
garage gates were locked earlier than normal on several
occasions. These issues have been addressed with the
parking operator, and the parking attendants in question were
disciplined. It is our sincere hope that this issue will
not happen again. Anyone needing after hour access to the
garage should call the MASCO emergency number (617) 632-2881for
assistance.
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