|
Customer Survey Response
Kenmore Lot/Shuttle
This graph represents the Kenmore Lot results of the2008
Customer Service Survey.
Potholes and
flooding make it difficult to park:
The storm drains were cleaned last year in an effort to help
remedy this situation. We are also working with the owner to
make sure that potholes are repaired in a more timely fashion.
Signage:
Signs are placed in strategic locations throughout the parking
lot. As the lot fills, the signs are moved to ensure we are
using all the available parking spaces.
Rude drivers:
Each driver should always act in a courteous manner. Please
report any cases of rude behavior to our customer service
representative at 617-632-2800 so that we can have the
information (route, date, time, bus number) we need to research
the complaint and take disciplinary action as warranted. MASCO
is also working with our provider to implement eight additional
hours per year of customer service training for our drivers. In
addition, we reward and encourage good drivers through our
Driver Appreciation Program.
Poor driving:
Poor driving is of particular concern and is aggressively
addressed. Any concerns or observations you have in this regard
should be immediately reported to us by calling 617/632-2800
with the route, location, date, time, name/description of the
driver, and bus number (if possible) so that we have the
information we need to take corrective action.
Friendly Staff:
Our goal is to provide the best customer service. Thank you for
your kind comments about the staff.
Water leaks in
shuttle ceiling when it rains:
When leaks develop, the bus is taken out of service and leaking
areas are sealed. We invite you to contact us at (617) 632-2800
and let us know the bus number in order to get it fixed as soon
as possible.
|
