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Customer Survey Response
JFK/UMASS
Shuttle
This graph represents the JFK/UMASS results of the2008
Customer Service Survey.
Shuttle Buses
are old, noisy and sometimes leak when it rains:
Although these buses are serviced on a daily basis, they are at
the end of their life cycle and will be replaced with newer and
larger buses, starting July 2008.
Friendly
Drivers:
Our goal is to provide the best possible customer service.
Thank you for your kind comments about our drivers.
Buses are not
in shape - Lack of A/C:
With the arrival of the newer buses, we fully expect that these
problems will be eliminated.
Restrict the
use of cell phones on the buses:
We understand the inconvenience of someone talking on the cell
phone while you’re trying to read or relax during the commute.
We have placed posters on shuttles encouraging people to respect
their fellow riders by not talking on their cell phones. We
will increase this effort.
Improper
signage:
Our service provider has been charged with the task of ensuring
that all of our buses have proper signs. Apart from this, we
have increased our level of street supervision in order to spot
incorrectly signed vehicles.
Some drivers
talk on the cell phone while driving:
Any driver who is caught talking on the cell phone while driving
will be suspended for three days. Please contact us at (617)
632-2800 to report this violation by giving us the route, time,
driver name/description and bus number (if possible).
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