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Customer
Survey Response
Ipswich
Garage/Shuttle
This graph
represents the Ipswich Garage results of the2008 Customer
Service Survey.
Lime Stains on
Vehicles:
The Ipswich garage (formerly Town Taxi garage) is an older
facility. The property owners have made some roof repairs and
promised additional actions. Please report any stains on your
vehicle to the attendant or call 617-632-2881 for assistance.
Lime is a substance that can be removed easily if treated early,
but will cause damage to a vehicle clear coat if not attended to
in a timely manner.
Rude drivers:
Each driver should always act in a courteous manner. Please
report any cases of rude behavior to our customer service
representative at 617-632-2800 so that we can have the
information (route, date, time, bus number) we need to research
the complaint and take disciplinary action as warranted. MASCO
is also working with our provider to implement eight additional
hours per year of customer service training for our drivers. In
addition, we reward and encourage good drivers through our
Driver Appreciation Program.
Poor driving:
Poor driving is of particular concern and is aggressively
addressed. Any concerns or observations you have in this regard
should be immediately reported to us by calling 617/632-2800
with the route, location, date, time, name/description of the
driver, and bus number (if possible) so that we have the
information we need to take corrective action.
Friendly Staff:
Our goal is to provide the best customer service. Thank you for
your kind comments about the staff.
Water leaks in
shuttle ceiling when it rains:
When leaks develop, the bus is taken out of service and leaking
areas are sealed. We invite you to contact us at (617) 632-2800
and let us know the bus number in order to get it fixed as soon
as possible.
Clean Ipswich
Garage:
All the garages tend to accumulate dirt and salt residue during
the winter months because of the freezing temperatures. The
facilities get swept and power washed during the spring and
early summer. We are working with the property owner to address
the issue of peeling paint.
Cars are left
unlocked:
Leaving a vehicle unlocked is not acceptable, and in the
instances where this has been done, the attendant has been
disciplined. We will continue to address this issue through
improved training and supervision.
Pinched tires
from the lifts:
Unfortunately
there have been a few incidents where parkers have damaged a
tire on a lift when cutting the corner too close. We do our
best to remind customers to be careful when pulling out of a
space adjacent to a stacker, and attendants are always available
to assist you, if desired.
Poor lighting: Although the
lighting level meets established codes and standards, we have
suggested some improvements, and will continue to work with the
owner to incorporate these into their future plans for the
building.
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