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Customer Survey Response
Fenway Garage/Shuttle
This graph represents the Fenway Garage results of the2008
Customer Service Survey.
Rude drivers:
Each driver should always act in a courteous manner. Please
report any cases of rude behavior to our customer service
representative at 617-632-2800 so that we can have the
information (route, date, time, bus number) we need to research
the complaint and take disciplinary action as warranted. MASCO
is also working with our provider to implement eight additional
hours per year of customer service training for our drivers. In
addition, we reward and encourage good drivers through our
Driver Appreciation Program.
Poor Snow
Removal and Cleaning Early:
We have changed personnel and placed an emphasis on ensuring the
garage is in proper condition for early arriving parkers.
Waiting a
long time for PM shuttles:
The schedule is designed so that you don’t have to wait more
than ten minutes for the shuttle, even during a Red Sox game.
On some rare occasions, due to road closures, the shuttle can
run extremely late. The shuttle service is subject to traffic
and weather delays. Please call 617-632-2773 to report a late
bus.
Lime Stains
on Vehicles:
The Fenway garage (formerly Red Sox garage) is an older
facility. The property owners have made some roof repairs and
promised additional actions. Please report any stains on your
vehicle to the attendant or call 617-632-2881 for assistance.
Lime is a substance that can be removed easily if treated early,
but will cause damage to a vehicle clear coat if not attended
to.
Friendly
Staff:
Our goal is to provide the best customer service. Thank you for
your kind comments about the staff.
Attendants at
Fenway aren’t cooperative during Red Sox games:
We understand the inconvenience that parkers in the Fenway
facilities experience during baseball games. In exchange for
favorable daytime parking lease arrangements, our agreements
with the various property owners carry certain obligations
regarding baseball parking. Unfortunately, this sometimes means
that parkers may be directed to specific areas of a facility, or
may need to valet park their vehicles on game days. We also
encourage parkers to move their vehicles before 6 PM, if
possible. |
