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Customer Survey Response
THANK
YOU FOR YOUR COMMENTS ON OUR LATEST
CUSTOMER SURVEYS!
Welcome to the survey response section of our website, where you will find our response to your comments from our May, 2005 customer service survey, as well as the answers to some of the most frequently asked questions about our services.
MASCO operations staff, working in conjunction with our service providers (Standard Parking and Paul Revere Transportation), endeavor to bring you the best service possible. Through our Parking Directors and Transportation Strategy Committees, which meet regularly, we work closely with key people from your institutions to constantly monitor and evaluate existing services, develop and test new proposals, and recommend improvements.
But we also need to hear from you, our direct customers, about how we are doing, what you like, and how you think we can improve our services. So, please, feel free to get in touch with us via email at
feedback@masco.harvard.edu, or call our customer service hotline at (617) 632-2800.
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