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Updated
05/08/08
MASCO CUSTOMER
SERVICE SURVEY:
Please
click on the link below to complete our Customer service
Survey. http://www.zoomerang.com/Survey/?p=WEB227JJ7THFCY
This URL is
active until 4:00 PM on May 23, 2008.
Thank you for your
cooperation and assistance!
Welcome to the Parking
and Transportation Services section of the MASCO
website, where you will find general information about
our parking facilities and shuttle routes. If you
are looking for more specific information about a
particular service or facility, select the name of the
service or facility you want to access. We have
also provided links to news and updates regarding the
services we provide, as well as results and responses to
our customer service surveys, lost and found, our
books-on-tape program, other LMA-related transportation
services, and general customer service contact
information.
MASCO operations staff,
working in conjunction with our vendor partners
(Standard Parking and Paul Revere Transportation),
endeavor to bring you the best service possible.
Through our Parking Directors and Transportation
Strategy Committees, which meet regularly, we work
closely with key people from your institutions to
constantly monitor and evaluate existing services,
develop and test new proposals, and recommend
improvements.
But we also need to hear
from you, our direct customers, about how we are doing,
what you like, and how you think we can improve our
services. So, please, feel free to get in touch
with us via email at feedback@masco.harvard.edu
, or call our customer service hotline at (617)
632-2800.
SHUTTLE
SERVICES
Shuttle All-Ride Program
A new pilot program that allows employees and students of all
LMA medical institutions to ride many of the shuttles
servicing Longwood but operated by institutions other than
their own.
Fenway, Wentworth, Crosstown, and M6
(Park & Ride Shuttles)
LMA employees can register for off-site parking at any
MASCO-managed facility through their institutional
parking/commuting office. The shuttle buses are free to
off-site parkers. Employees who park in one of the
MASCO-managed facilities can get shuttle timetables from their
institutional parking/commuter services office or from the
human resources office where they work.
LMA
Harvard Medical School Shuttle (M2)
MASCO manages the Harvard Medical School shuttle which runs
between the LMA and Harvard University in Cambridge. Tickets
for the Harvard M2 shuttle can be bought at certain
institutional parking offices or at the cashier’s office at
Holyoke Center in Cambridge. Purchase locations for M2 tickets
are listed on the M2 schedule, which is available at your
parking/commuting office, the Information Office at Holyoke
Center Arcade, and the security desk at Vanderbilt Hall.
Ruggles Express
(Service to and from the Ruggles MBTA Station)
The Ruggles Express provides service between the Ruggles
MBTA Station and the LMA at no charge to all employees and
students of MASCO member institutions. Schedules and
other information about the Ruggles Express can be obtained
from the institution's parking offices, or by asking the bus
driver.
JFK/UMASS Shuttle (Service
to and from JFK/UMASS MBTA Station)
The JFK/UMASS Shuttle provides service between JFK/UMASS MBTA
station and the LMA at no charge to employees and students of
MASCO's member institutions. The shuttle runs approximately
every 15 minutes in the morning between 6:00am to 9:30am, and
approximately every 15-20 minutes in the afternoon from 3:20pm
until the last trip at 8:05pm. Please click the above link to
view the current schedule.
Landmark - Longwood Shuttle
The Landmark/Longwood shuttle provides service between
Landmark Center and Harvard School of Public Health, via
Vanderbilt Hall, Monday through Friday from 9:00 AM to
5:00 PM. No weekend or Holiday service. There is no charge for
this service. Drivers are allowed to pick-up and discharge
passengers at designated stop only.
CommuteWorks
click here for more
information
MASCO's
CommuteWorks offers the following commuter information and
services to members:
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Personalized
assistance in choosing the most efficient and
cost-effective commuter transportation
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Transit
schedules and route information
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A
computerized ridematching system
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An
emergency ride-home program
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Participation
in Commute Fit
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Information
on commuter cost savings such as T-pass sale, discounts,
and subsidies, Massachusetts Turnpike Authority's Carpool
Passes, carpool lanes, and free parking for vanpools
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Customer Service Options
MASCO
Parking and Transportation is pleased to announce the
expansion of our Customer Services. Effective immediately,
we can be reached by any of the following means:
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Customer
service telephone line (617-632-2800)
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Internet
Web-site (http://www.masco.org)
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Electronic
mail (feedback@masco.harvard.edu)
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Fax
line (617-632-2816)
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Garage
brochure/customer comment card
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