Customer Service

• Form to report personal items lost on a shuttle bus
• Form to request information on parking or shuttle services
• A complaint form, for scheduling, maintenance or other service problems
• Schedule for off-site parking shuttle services (Fenway Shuttle, Wentworth Shuttle, Crosstown and M6)
• Schedule for M2 Cambridge shuttle service  
• Schedule for  Landmark - Longwood shuttle service
• Schedule for the Ruggles Express - LMA to Ruggles Station
• Schedule for the JFK/UMASS Shuttle - LMA to JFK/UMASS Station
• General information on MASCO and the Longwood Medical Area

Other Customer Service Options (i.e. non-Web based)

Services provided:

• Schedules for each shuttle service (Fenway Shuttle, M2, Wentworth Shuttle, Ruggles Express, JFK/UMASS Shuttle , Crosstown, Landmark - Longwood and M6)
• A way to request parking or shuttle information
• A way to report personal articles lost on a shuttle bus
• Traffic updates and their effect on shuttle service
• News about upcoming holidays, ball-games and other events that affect service
• Notice of weather problems that affect parking lots and shuttle service
• The option to register complaints, suggestions or other comments about parking and shuttle service

2.  Electronic Mail feedback@masco.harvard.edu

Services provided:

• Responses to queries or comments by our customers about services or lost items

3.  Fax (617-632-2816)

Services provided:

• All comments or questions can be faxed to us.

 
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