Services Overview

Area Planning and Development
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Area Planning and Development assists members in serving patients, students, employees and visitors to the LMA by improving the accessibility and attractiveness of the LMA. Area Planning and Development provides:

• Long-range planning

• Transportation planning

• Traffic and access improvements

• Development and construction coordination

• Energy & infrastructure planning

• Emergency preparedness planning

• Commuting alternatives

• Workforce development

• Open-space planning and improvements

• Government & community relations

• Coordination for city & state service functions

Parking and Transportation Services
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Parking and Transportation Services develops and implements programs to improve the accessibility of the LMA through:

• Parking facility management

• Shuttle service management 

• Security coordination

• Consulting services

Collaborative Services
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Collaborative Services provides cost savings and greater levels of customer service through its negotiating agreements and direct services. Including:

• Travel services 

• Airline and hotel discounts

• Transportation

• Elevator maintenance

• Courier services

• Print and copy services

• Office supplies

• Electrical supplies

• Library service

• Recycling programs

• Child care services

• Fuel

Customer Call Center
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The Customer Care Call Center provides a full range of custom-designed services to meet the needs of individual organizations. Services include:

• Telephone answering service

• Voicemail rentals

• Paging and cellular phone dispatch service

• Emergency/disaster notifications

Emergency Preparedness
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The emergency preparedness group works with member institutions to:

• Assess training needs and develop programs

• Coordinate staffing of the Joint Operations Center (JOC)

• Manage area-wide communication systems

• Perform area-wide emergency preparedness drills

• Coordinate activities with City and State efforts

• Provide operational and technical support to Colleges of the Fenway (COF) on work associated with the receipt of their FEMA Disaster Resistant University Grant

• Assist members on the development of guidelines for sharing resources in the event of a major emergency
   

Security
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The Security Group works with members' security departments, as well as with local law enforcement agencies to:

• Develop appropriate responses to safety concerns in and around the LMA

• Promote coordination of resources amongst security jurisdictions to improve adequate security coverage of Longwood

• Improve the dissemination of crime statistics

• Provide a forum for the useful exchange of ideas

 
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