MASCO Call Center Operators Empathize with Orlando Colleagues

MASCO Call Center operators field more than 1.5 million calls a year. The events of last weekend in Orlando reminded them of their experiences dealing with the volume of calls and trauma codes they managed after our city and our hospitals dealt with the aftermath of the Marathon bombing in 2013. 

"Our team feels a real kinship with our fellow telephone operators at the Orlando Regional Medical Center where the 100+ victims of the Pulse Nightclub shooting were transported. They came to me and asked if we could do something to show solidarity and support. They know exactly what the Orlando operators were going through as they were the first line of information for many of the victims' families, as well as managing critical information for the caregivers at the three hospitals that comprise the Orlando Regional Medical Center," explained call center director Gary DuPont. 

"We sent them some gift baskets and a card signed by all of us because we wanted to let them know that we empathize with the tremendous stress of managing the enormous volume of calls they fielded and, coupled with the sheer emotional toll it takes to manage such an event, the team felt the need to recognize their crucial role in the event," added DuPont. 

#WeAreOrlando. 

 

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