MBTA Service Feedback Form

Please fill out the Transit Service Feedback Form and let us know about your experiences using MBTA buses, subways, and commuter rail. MASCO meets regularly with the MBTA to address the concerns of Longwood Medical Area commuters and to advocate for improved transit services to the Longwood Medical Area on the MBTA. Your experiences provide critical information on everything from potential service improvements to positive feedback.
We encourage you to fill out this form every time you have an MBTA experience, good or bad, which merits comment. CommuteWorks solicits this information for the sole purpose of data collection for improved transit service to the Longwood Medical Area and does not share the information collected with any third party vendors. You will not receive a response from CommuteWorks to any information entered in this form.

To offer your feedback and suggestions, please complete the form below:


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Karma Commuting

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Karma Commuting - What goes around comes around

Celebrating 42 Years of Service

We want to hear from you!

For 42 years, MASCO has been providing a wide portfolio of services to the LMA area community. Your feedback is important to us.
What do we do well?
What could we do better?
What ideas do you have for services we could provide?
Let us know what you think.